Help Center
Frequently Asked Questions
Where do you ship?
Where do you ship?
We ship to the United States and internationally. You'll see every country we deliver to at checkout. U.S. orders include all import duties, so there is nothing to pay on delivery. If a carrier ever asks you for a duty or import fee on a U.S. order, email support@vozawellness.com and we'll reimburse it in full. Import duties or taxes outside the U.S., if any, are paid by the customer.
How long will my order take to arrive?
How long will my order take to arrive?
Orders are processed within 1–3 business days and then delivered in 5–10 business days. You'll receive a tracking link the moment your order ships.
Is shipping free?
Is shipping free?
Yes. Standard tracked shipping is free on every order, with no minimum.
Can I change or cancel my order?
Can I change or cancel my order?
Yes — within 12 hours of placing your order, email support@vozawellness.com with your order number. After 12 hours, your order has typically already entered fulfillment.
What is your return policy?
What is your return policy?
You have 30 days from delivery to request a return. Items must be unused, in original packaging, with proof of purchase. Full details on our Shipping & Returns page.
How do I start a return?
How do I start a return?
Email support@vozawellness.com with your order number and the reason. We'll reply within 24 hours with a return authorization and instructions. Refunds are processed within 5–10 business days after we receive the item.
My item arrived damaged or defective. What now?
My item arrived damaged or defective. What now?
We'll make it right at no cost to you. Email us within 7 days of delivery with your order number and photos of the issue. We'll arrange a free replacement or full refund.
Are VOZA products covered by a warranty?
Are VOZA products covered by a warranty?
Yes. Every electronic VOZA product is covered by a 12-month limited warranty against manufacturing defects.
Are VOZA products medical devices?
Are VOZA products medical devices?
No. VOZA products are wellness and recovery tools designed to support daily comfort, mobility, and rest. They are not intended to diagnose, treat, cure, or prevent any disease. Always consult your doctor for medical advice.
How do I clean and care for my product?
How do I clean and care for my product?
Each product ships with care instructions. As a general rule: wipe with a dry or lightly damp cloth — never submerge electronics in water.
Do I need an account to order?
Do I need an account to order?
No. Guest checkout is fully supported. Creating an account makes reordering and tracking easier, but it's optional.
How do I track my order?
How do I track my order?
Three ways: sign in to your account, click the tracking link in your shipping email, or visit our order tracking page. Delivery takes 5–10 business days after dispatch.
How do I contact support?
How do I contact support?
Email support@vozawellness.com. We respond within 24 hours, Monday–Friday.