Shipping & Returns
Clear, fair, written in plain English. Free tracked shipping on every order — 30-day returns — 12-month warranty on every electronic.
Shipping
Where we ship
The United States and select international destinations. You'll see every country we deliver to at checkout. U.S. orders: all import duties are included in the price, so there is nothing to pay on delivery. If a carrier ever asks you for a duty or import fee on a U.S. order, email support@vozawellness.com and we'll reimburse it in full. Any customs duties or import taxes outside the U.S. are shown or calculated at checkout.
Processing
Orders are processed and dispatched within 1–3 business days (excluding weekends and holidays) after your order confirmation. You'll receive a tracking link by email as soon as your order ships. During high-volume periods or promotions, processing may take slightly longer.
Delivery times
After processing, orders are delivered in 5–10 business days. From the day you order, that is 6–13 business days in total. Delivery estimates aren't guaranteed; carrier or customs delays can occasionally add time.
Shipping costs
- Standard tracked shipping is free on every order, with no minimum.
- U.S. import duties are included, so there is nothing to pay on delivery.
- Any import duties or taxes outside the U.S. are the responsibility of the customer.
Tracking
The moment your order ships, you'll receive a tracking link by email. You can also track at any time from our order tracking page.
Lost or stolen packages
If tracking shows your package as delivered but you can't find it, please wait 48 hours (carriers occasionally mark packages delivered early) and check with neighbors and household members. If it still hasn't arrived, email support@vozawellness.com and we'll work with the carrier to resolve it.
Returns
Our 30-day promise
You have 30 days from the date of delivery to request a return. To be eligible, your item must be:
- Unused and in its original condition
- In the original packaging
- Accompanied by proof of purchase (your order number or confirmation email)
How to start a return
- Email support@vozawellness.com with your order number and the reason for return.
- We'll reply within 24 hours with a return authorization and shipping instructions.
- Ship the product back using a tracked service. (Customers are responsible for return shipping unless the item arrived damaged or defective.)
- Once we receive and inspect the return, your refund is processed to your original payment method within 5–10 business days.
Damaged or defective items
If your item arrives damaged, defective, or incorrect, we'll make it right at no cost to you. Email us within 7 days of delivery with your order number and photos of the issue, and we'll arrange a free replacement or full refund.
What can't be returned
For hygiene reasons, the following items are non-returnable once opened or used: face masks, eye masks, hand and body devices that contact skin directly, and any consumable accessories. Final-sale and clearance items are also non-returnable. This is clearly noted on the product page where it applies.
Refunds
Refunds are issued to the original payment method. Original shipping fees are non-refundable except in cases of damaged, defective, or incorrect items.
Warranty
Every electronic VOZA product is covered by a 12-month limited warranty against manufacturing defects. If something fails under normal use within 12 months, contact us and we'll repair, replace, or refund — at our discretion.
Still have a question? Email support@vozawellness.com — we typically respond within 24 hours, Monday–Friday.